Q: What is your shipping policy?
A: Rockdoodles orders are processed ASAP – usually within 1-3 business days of the order being placed. Please email us if you have any questions about your order or need your shipment to arrive by a specific time.
Once your order has been processed, your chosen shipping method will indicate how many days it will take for the package to arrive on your doorstep. For orders containing 15 or more of one specific product, there may be a delay in order fulfillment. If this should be the case, we will get in touch with you immediately.
An email confirmation will be sent to you after your product has shipped.
Q: Do you do rush shipping?
A: Of course! We are more than happy to hustle on your behalf – assuming your item is in stock! Please contact us ASAP at firstname.lastname@example.org if your order is time sensitive. Also, please triple check that you have selected expedited shipping upon checkout.
Q: Do you offer free shipping?
A: Sometimes we offer discount codes for free shipping. Check the banner at the top of the website or our instagram for promotions we're running.
Q: Can I purchase your products in a brick and mortar store?
A: Yes of course! We have incredible retailer partners all across the country. Check out our list of stockists to find one near you!
Q: Do you accept returns?
A: If you have received defective or damaged merchandise, we will gladly return your items within 10 days of you receiving the product. We ask that you contact us if there is damage and please snap a photo of it.
Q: Do you accept International orders?
A: Yep, we’re global! rockdoodles does offer International shipping! Rockdoodles is not responsible for any customs fees or duties incurred on International shipments. These fees or duties are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to your order. Please allow 4-6 weeks (4-6 week estimate is for USPS First Class Mail) for International shipments to arrive. We do offer faster shipping methods if you would like to upgrade.