Q: What is your shipping policy?
A: Rockdoodles orders are processed ASAP – usually within 1-3 business days of the order being placed. If you place your order during a sale, we ask for a little extra time to get your goods ready. Please email us if you have any questions about your order or need your shipment to arrive by a specific time.
Once your order has been processed, your chosen shipping method will indicate how many days it will take for the package to arrive on your doorstep. For orders containing 15 or more of one specific product, there may be a delay in order fulfillment. If this should be the case, we will get in touch with you immediately.
An email confirmation will be sent to you after your product has shipped.
Q: Do you do rush shipping?
A: Of course! We are more than happy to hustle on your behalf – assuming your item is in stock! Please contact us ASAP at email@example.com if your order is time sensitive. Also, please triple check that you have selected expedited shipping upon checkout.
Q: Do you offer free shipping?
A: Sometimes we offer discount codes for free shipping. Check the banner at the top of the website or our instagram for promotions we're running. Please note that if you use a discount for free shipping at checkout, your order will be sent via First Class USPS even if you selected Priority at checkout. If you'd like your order rushed, you'll need to remove the discount code.
Q: Can I purchase your products in a brick and mortar store?
A: Yes of course! We have incredible retailer partners all across the country. Check out our list of stockists to find one near you!
Q: Do you accept returns?
A: If you have received defective or damaged merchandise, we will gladly return your items within 10 days of you receiving the product. We ask that you contact us if there is damage and please snap a photo of it.
Q: Do you accept International orders?
A: Yep, we’re global! rockdoodles does offer International shipping, but please understand that International shipping can be very pricey. Like, really pricey. Rockdoodles is not responsible for any customs fees or duties incurred on International shipments. These fees or duties are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to your order. Please allow 2 weeks (minimum) for International shipments to arrive.
Q: How do I place my custom order?
A: Give us a shout! We take on a limited number of custom projects each season and would love to discuss your ideas over the phone or email. Please shoot us an email at firstname.lastname@example.org.